Frequently asked Questions

Where do you deliver to? For delivery information please click here

Is your site secure? To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that on any page where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other internet users from accessing this information.) We only accept orders that are placed using this technology.

What are cookies? A cookie is a small piece of information stored at your browser to authenticate and authorise your browser and its current session to our systems. The website uses cookies to enable you to save items to the shopping basket, to remember your preferences and your details when you return to the site. 
Most browsers have the option of either accepting all cookies, showing an alert before accepting a cookie, or not accepting cookies at all. Our systems require cookies to be turned on and your browser must be set to accept our cookies.

What is your policy on refunds and returns? We offer a full money back guarantee within seven days of purchase delivery. All returns over and above the seven day period will be at the discretion of The Irish Times and their suppliers. Should, for any reason, you not wish to keep the Product(s) when received, the Supplier shall return the purchase price to the purchaser, provided that the Product(s) are returned to the Supplier in accordance with the Supplier’s advertised returns policy. Returns policy is included with your order confirmation details.

Please be aware only the goods purchase price is liable for a refund. Postage and delivery costs will not be subject to refunds.

What do I do if my goods are damaged or faulty? You must open the packaging in the presence of the courier and verify the product is un damaged. Damaged product will be returned immediately to SOLARPiX by the courier for replacement. SOLARPiX Contact details are included with your order confirmation details or click here. Please include details of product purchased, order number, date of product receipt and the issue with the product in initial email correspondence.

How do I return an item for refund? You will have to pay the postage for return of an unwanted item. We recommend you use a recorded delivery service to ensure safe return of the product. All items should be returned to SOLARPiX rather than The Irish Times.

For the contact details of SOLARPiX click here.

Will all the items I have ordered arrive together? Products may be delivered separately.

How long will the goods take to be delivered? Please allow up to 7 days for product delivery. Most orders will be processed within 1 day of order receipt. Should you have a query relating to delivery of items, please contact SOLARPiX

How much will delivery cost? Residents of Ireland & Northern Ireland will have their products delivered free of charge. For residents outside of Ireland click here for delivery information. For Non EU Residents there is a 13.5% reduction on unframed prices. You may be liable for customs Import Tax/duties in your country of residence.

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